Courtesy in business, is it becoming a lost practice?

We all know courtesy is a major problem in the customer service arena, but lately I am hearing more and more stories of the failure of basic manners at the corporate management level.

Two recent incidents brought it to the forefront of my mind.

1 - A CEO of a NYC company requested me to contact him about discussing the possible use of a famous athlete that we represent. I did by phone and e-mail but have yet to get a response. It is understandable if he's changed his mind, but to fail to respond or communicate in any way is a sign of immaturity and lack of professionalism that is very surprising.

2 - Then second situation was another surprise because the situation was where a client referred us to an executive at a company that he felt could benefit from our services. That executive asked us to contact someone in their marketing department, which we did. Even with this VP referral that individual has failed to respond to phone calls. voice mails and e-mails. This lack of courtesy and respect seems to be on the increase. It may be tough times and people are shorthanded but too often this disregard of basic courtesy is reflected in their marketing efforts and relationships on all levels.

Never let someone else's manners affect yours. Remember what Wendell Wilkie said "The test of good manners is to be able to put up pleasantly with bad ones." Don't let lack of courtesy spread in your business or corporation!